Update from Voluntary Action SW Surrey

Dear Colleagues,

Following the circulation of our weekly newsletter yesterday, some updates have been made to the article about Citizens Advice Waverley. Please see this information below and contact them for further details.

If you have any questions, please don’t hesitate to contact us.

Best wishes, take care and have a lovely weekend.

The team at VASWS. Coronavirus Crisis: Citizens Advice Waverley – Working Together We Can Win
Please see a message below from Citizens Advice Waverley:

“Coronavirus has made an unprecedented impact on people’s lives, Yet, in these most challenging of times, the emergence of community support groups has been a shining light.

In addition to the fantastic work that your group is doing, Citizens Advice Waverley is here to help people in your community – whoever they are and whatever their problem.

How we help:

If people in your community have been affected, our Advisers can provide advice about a range of issues:

 Employment

 Claiming benefits

 Paying your bills

 Housing problems

 Relationship breakdowns.

In addition, our The South West Surrey Domestic Abuse Outreach Team is continuing to help during this period. Domestic Abuse is any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16-years-old or over who are, or have been, intimate partners or family members regardless of gender or sexuality.

Contact us at Citizens Advice Waverley

Although our offices are closed at the moment, your community can contact our team of more than 60 home-based Advisors:

• Email – for a fast response, please complete our online form at: Citizens Advice Waverley email form – https://waverleycab.org.uk/enquiry-form/

• Phone – if you need to speak with an Adviser, call our Adviceline: 0344 848 7969

Our advice is FREE and INDEPENDENT.

Contact our Domestic Abuse Team

The South West Surrey Domestic Abuse Outreach Team is continuing to provide support during this period. Our Domestic Abuse Team includes qualified Independent Domestic Violence Advisers who provide practical advice and emotional support. We will always listen, support and believe. Call us on 01483 898884 (Mon-Fri 9-4pm) or email swr@swsda.org.uk

Online support:

Your community can also access a huge amount of online self-help material:

• Citizens Advice Waverley website – https://waverleycab.org.uk/coronavirus-crisis/

• Citizens Advice Waverley Facebook – https://www.facebook.com/WaverleyCAB/

Twitter – https://twitter.com/WaverleyCAB

• National Citizens Advice information site: Coronavirus: What it Means for You – https://www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/

• Advice on the most popular topics relating to the impact of Coronavirus- https://www.citizensadvice.org.uk/work/coronavirus-if-your-employer-has-told-you-not-to-work/

o If your employer has told you not to work -https://www.citizensadvice.org.uk/work/coronavirus-if-your-employer-has-told-you-not-to-work/

o Check what benefits you can get – https://www.citizensadvice.org.uk/benefits/coronavirus-check-what-benefits-you-can-get/

o If you can’t pay your bills –


o If you’re self-employed –


My request

Please can I ask you to spread the word to your community group – a social post or e-mail would be ideal. And if there is any way that we can help your community, do not hesitate to contact me personally at mailto:ceo@waverleycab.cabnet.org.uk

Thank you for your support.

Kind regards and stay safe.

Phil Davies

CEO at Citizens Advice Waverley

Voluntary Action South West Surrey
39 Castle Street, Guildford, Surrey, GU1 3UQ, GB


Registered number: 05841344
Charity number: 1116293

Moat Car Park – Closed

Due to lots of non essential vistors to the MOAT CAR PARK on THURSLEY ROAD, making it difficult for police to enforce current regulations, the car park, in conjunction with NATURAL ENGLAND will be closed from tomorrow.
Please DO NOT travel in your vehicle to the car park or use the THURSLEY ROAD to park on.



Take what you need. Donate if you can.


Open on Thursday at 10.00am-11.30am.

Queue outside the entrance and keep well apart. Leave through the kitchen.

Donations: Food donations can be left at the Spar or at the British Legion any day 9.0 am to 6.0 pm.

Cash donations to:

The Reverend Hannah Moore 01252 705941


If you cannot come to the Food Bank and need help

call EER on 01252 411 745


Statement regarding COVID-19 from South West Surrey Domestic Abuse Outreach Team


Whilst individuals, families and the country as a whole face increasingly difficult and uncertain times during the COVID-19 pandemic, it becomes even more important that we work together to ensure that those who may be vulnerable or at risk get the vital support they need. Although inconvenient for many, the current government measures should increase our safety, but for survivors of domestic abuse and their children home can be a place of fear and often danger. We know that the risk to survivors and their children will increase as ‘social distancing’, self-isolation and the financial impact of the pandemic becomes a reality.

Perpetrators often attempt to isolate their partners from family, friends, work and community and the pandemic provides them with an increased ability to do so. We know each year at Christmas survivors are more likely to experience incidents of abuse as families are forced together and perpetrators consume alcohol more frequently providing them with further excuses for why abuse has occurred.

Similarly, during economic instability and previous recessions, rates of domestic abuse have increased. We are therefore facing a complex and scary picture. We are also concerned that survivors’ ability to seek support from services like ours will become more difficult as perpetrators spend more time at home. Survivors have shown us their incredible abilities to risk manage and safety plan in crisis situations, so we have over the years learnt from the ‘experts’. In this time of crisis we would like to reassure survivors, other professionals and our communities that we are still here.

In order to adhere to the government guidelines around ‘social distancing’ and ensure our workforce can continue to safely deliver core services, we have of course had to take certain steps. With immediate effect we have had to postpone all face to face work including group work. Until further notice we will provide Outreach support via telephone and we are working with partners in the voluntary and statutory sector to ensure the needs of survivors and children are considered and met.

We need our communities more than ever to help us continue to provide life-saving support for survivors and children, so please consider doing the following; Please listen out for your neighbours and call for help if you think someone is at risk. If safe to do so, please reach out to anyone you believe is in an abusive relationship and encourage them to contact us for advice and support, in particular around safety planning during these times. If it is not safe for the survivors themselves to contact us then we are always willing to support friends, family and any professional, so they can safely pass information on.

Above all be kind, survivors and children more than ever need to know that when they are ready you are there for them and that there is support available.

You can ring our helpline on 01483 898884 Monday to Friday 9am to 4pm

Your call will be answered by a trained Domestic Abuse Support Worker. If we are unable to answer please leave a short message with safe contact details and we will ring you back.

We also have a 24 hour answerphone or you can email swr@swsda.org.uk . In an emergency dial 999


Football Pitches – Coronavirus measures

Following government guidance received this morning the PC has been advised that all football pitches should be closed down. To this end we will be taping up the goal posts on both Thursley Road and Burford Lodge recs. We ask that residents please respect this.

The recreation grounds themselves remain open for exercise and we remind residents to observe the clear guidelines on social distancing when using them. Thank you.


Elstead Emergency Response

Hopefully everyone in Elstead will have received the leaflet linked below now. If you are able to volunteer to help those who are in need in our village we would love to hear from you. If you need help or support please contact us and we will be pleased to arrange some help for you. There is a dedicated telephone number on the leaflet and contact form link.

Register online at www.elsteadvillage.co.uk/volunteer/

Call : (01252) 411 745 (attended between the hours of 10:00 and 16:00)

Helpful information can be found on www.elsteadvillage.co.uk/coronavirus